Everything you need to know before you order.
ORDER & PAYMENT
How can I place an order?
Browse our collections, choose your product and size, add it to your cart, and complete checkout. You’ll receive an order confirmation once your order is placed.
What payment methods do you accept?
We accept the payment methods available at checkout, including supported cards, UPI and other available options.
Can I cancel or modify my order?
Contact our support team as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.
SHIPPING
Do you offer free shipping?
Yes. We offer free shipping on prepaid orders above ₹999.
How long will my order take to arrive?
Delivery times depend on your location and the shipping method available for your order. Tracking information will be shared once your order has been shipped.
How can I track my order?
Once your order is dispatched, we’ll send you tracking information so you can follow your delivery.
Do you ship across India?
We aim to deliver COOLOTHE orders across India, subject to service availability at your location.
PRODUCTS & SIZING
How do I choose the right size?
Please refer to the size chart on the respective product page. Comparing the measurements with a garment that fits you well is recommended.
What fit do COOLOTHE products have?
Our products may have different silhouettes, including oversized, relaxed and boxy fits. The specific fit is mentioned on each product page.
Will the product look exactly like the pictures?
We make every effort to display our products accurately. Slight colour differences may occur due to lighting, photography and screen settings.
RETURNS & EXCHANGES
Can I return or exchange my order?
Returns and exchanges are subject to our current return policy. Please review the Returns & Exchanges policy before placing your order.
What if I receive a damaged or incorrect product?
Contact our support team as soon as possible with your order details and clear photographs of the product. We’ll review the issue and assist you with the next steps.
SUPPORT
How can I contact COOLOTHE?
For questions about your order, products or collaborations, please use our Contact Us page.
When is customer support available?
MONDAY TO SATURDAY | 11:00 AM – 7:00 PM
Do you accept collaborations?
Yes. For collaborations, partnerships or other business enquiries, please reach out through our Contact Us page.