Shipping policy

Shipping Policy

Thank you for shopping with Coolothe!
Here's everything you need to know about how we ship your order.

Order Processing Time

All orders are processed within 2-3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay.

Shipping Rates & Delivery

We currently ship within India only.

All orders qualify for free shipping.

Estimated delivery times will be shown at checkout and may vary depending on your location. You'll receive a confirmation email with tracking information (if available) once your order has shipped.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email. If tracking is available for your shipment, the tracking link/number will be included in that email.

Delays

Occasionally, shipments may be delayed due to courier issues, weather, or other circumstances beyond our control. We appreciate your patience and will do our best to keep you updated if this happens.

Lost or Damaged Packages

Coolothe is not liable for products lost, stolen, or damaged in transit once handed to the courier, but we're happy to help you file a claim with the shipping carrier if this happens. If your item arrives damaged or you receive the wrong item, please contact us immediately at coolotheofficial@gmail.com.